Zero Tolerance Policy
We strive to create a positive and supportive experience for every client and family, no matter the form of communication used. By treating one another with kindness, courtesy, and respect, we can maintain a safe and welcoming environment where quality care remains our highest priority.
Zero Tolerance Policy
Our team is committed to providing exceptional care and service. All staff members are trained to support you with professionalism, courtesy, and respect at all times.
In return, we ask that you, and anyone communicating with our clinic on your behalf—whether in person, by telephone, email or any other form of communication—treat our administrative and clinical staff with the same courtesy and respect.
We maintain a ZERO TOLERANCE policy toward any form of verbal abuse, aggressive behaviour, threats, harassment, violence, or the like directed at our staff, clients, or their families. Such behaviour is unacceptable and will not be tolerated under any circumstances.
If a client, or any individual accompanying/representing a client, engages in aggressive, abusive, threatening, or violent behaviour toward our staff, other clients or their families, appropriate action will be taken. This may include, but is not limited to, contacting the police and, where necessary, removal from our clinic's client roster.